Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- North America : 3 - 5 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Wholesale availability
Due to the nature of the majority of my work, and the typical amount of business that comes through my shop, wholesale items are not available.
Custom and personalized orders
Please contact me before placing an order should you desire customizations not outlined or offered in any particular listing.
Holiday ordering
During the Christmas holiday season, I can quickly become VERY busy; typically putting in 12 hour days in order to make holiday shipping deadlines.
Please plan ahead - I begin taking Christmas orders in late August, but due to workload, I will close the shop to further made-to-order requests the first week of December. Ready to ship items remain listed and ship as stated in their listing.
Shipping times
In the case of any custom or Made To Order item, I try very hard to meet the listed production/ship time for the listed item. However, I am a one-man shop, and the handcrafted nature of the work, particularly during busy periods, can cause delays. If you require your item by a specific date, please inquire first. I do not rush the work, as I want each piece to be exceptional and worthy to the person purchasing it. Thank you for your patience and understanding, and of course, your patronage!